Auto-Close Status Types

Add New Auto-Close Status

Turn an Auto-Close Status Inactive

Delete an Auto-Close Status

Add New Auto-Close Status

• Click on the New button

• Name the status type

• Provide an Alias (short name) for the status type

• If the status type is to be active, ensure the Active box is checked

• • If status type is to be inactive, ensure Active box is unchecked

  • An Inactive Status will show at the bottom of the list, grayed out and in italics

• Select the Status Type (Open, On Hold, Closed, Auto-Close)

• If selecting Status should automatically add time to the ticket, check the Can add time to Ticket: box
• If a client or user responds to the action, and the ticket is closed, checking the Reopen Ticket on new Action will automatically reopen the ticket.

• Click on the Save icon, or if you don't want to save the status, click on the Cancel icon

If you wish to create an Auto-Close status where the staff can select the close date, select Prompt for date from the Delay drop down.

Turn an Auto-Close Status Inactive

• Click on the pencil icon to the right of the status you wish to change

• Uncheck the Active box

• Click on the Save icon or, if you don't want to keep the change, click on the Cancel icon

Delete an Auto-Close Status

• Click on the red trash canto the right of the status you wish to delete

• You will get a warning message - if you wish to delete, click OK, if not, click Cancel